BAG

Frequently asked questions

WHEN WILL MY ORDER ARRIVE?

Please allow up to 5 business days to verify and process your order and between 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Due to the resurgence of COVID-19, and to ensure the safety of our distribution centre employees, there may be delays in processing and delivering your order.

Please visit our shipping page for additional information and estimated delivery times.

CAN I CANCEL OR MODIFY AN EXISTING ORDER?

Unfortunately, we cannot make changes to an order after it has been placed.

Please carefully review your order prior to completing your purchase.

WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?

Due to limited quantities and high order volume, we cannot make changes to an order once it has been placed. All sales are final.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and AfterPay.

I AM HAVING ISSUES CHECKING OUT. WHAT DO YOU SUGGEST?

Please ensure that the billing address is consistent with your bank’s records. Otherwise, you will need to contact your bank/credit card provider as we cannot resolve credit card issues on our end.

WHAT CURRENCY ARE YOUR PRICES IN?

Orders placed by customers residing in the United States and Australia will be charged in US Dollars (USD).

HOW DO I CHECK MY OVO CREDIT BALANCE?

If you have an account, simply log in. You can check your balance from the main account page.

If you checked out as a guest, you can check your balance here

Please note that this credit cannot be used in store.

Can’t find what you’re looking for? Visit our contact page to send us message.