Frequently asked questions

October’s Very Own now offers international shipping for orders placed online.

Orders shipped outside of the United States will be subject to customs duties/taxes. International orders are sent through Global-e and shipped via DHL. Global-e has enabled us to take payment of customs fees at the time of checkout. These fees are included in the price. Payment of duties at checkout guarantees that your package will arrive fully landed.

Orders placed by customers residing in the United States and Australia will be charged in US Dollars (USD).

International customers will see prices in USD until the checkout page, where they will convert to the local currency of the country of residence. International customers may also change the currency shown at any time by selecting their country of residence at the bottom left corner of our website.

Due to limited quantities and high order volume, we cannot make changes to an order once it has been placed. All sales are final.

Unfortunately, we cannot make changes to an order after it has been placed.

Please carefully review your order prior to completing your purchase.

We currently accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and AfterPay.

Please ensure that the billing address is consistent with your bank’s records. Otherwise, you will need to contact your bank/credit card provider as we cannot resolve credit card issues on our end.

If you have an account, simply log in. You can check your balance from the main account page.

If you checked out as a guest, you can check your balance here

Please note that this credit cannot be used in store.

Please allow up to 5 business days to verify and process your order and between 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Due to the resurgence of COVID-19, and to ensure the safety of our distribution centre employees, there may be delays in processing and delivering your order.

Please visit our shipping page for additional information and estimated delivery times.